Responsibilities:

• Assist the Systems Administrator in implementing the roll out of system updates / changes.
• Assist in monitoring and maintaining cybersecurity systems patchubg and ongoing security initiatives.
• Assist in core network user account maintenance and auditing.
• Work with Information Technology team to build education plan and train users on cyber-security initiatives.
• Assist in maintenance and management of SaaS user accounts.
• Assist in device and Windows configurations.
• Support for secure remote access and systems.
• Maintina Mobile Device Management platforms.
• Maintain IP-based Telephone system.
• Support or lead specialized projects and implementations as required.
• Work with Systems Administrator to ensure backups functioning properly; restore files using backup software.
• Work with Vendors/Consultants for support and hardware and software quoting when required.

• Support and provide directions for Staff with software and hardware. Including main office and regional offices. This could be remote or in-person support.

• In conjunction with the Systems Administrator, advise on Software / App security
• Maintain and purchase TVCC licensing where required.
• Obtain quotes from vendors for software/hardware.
• Participate in making appropriate decisions surrounding software and hardware purchases and usage, including research.
• Find information about latest technology, comparison shopping, purchasing of software and hardware.
• Complete and maintain software/hardware inventory.

Qualifications:

• College diploma in Network Administration or Systems Administration;
• Working towards or hold a college diploma specializing in Network Support, Cyber Security and Network Security Management preferred;
• Certifications such as CompTIA Network+ and / or A+, Microsoft Server, preferred.
• A minimum of 1-years previous experience in a Helpdesk role;
• Experience managing and configuring firewall technology;
• Previous experience in cybersecurity would be an asset;
• Working knowledge of security principles and best practices;
• Customer Service focused;
• Extensive knowledge of Windows 10 Professional, Microsoft 365 products, etc.
• Excellent written and verbal communication skills with an ability to explain complex technology using simple language;
• Strong organizational skills and an ability to work well in an environment that involves competing demands/priorities, frequent interruptions and changing deadlines;
• Demonstrated ability to work both independently and collaboratively in an integrated team environment.
• A valid Ontario driver’s licence and access to a vehicle